Terms and Conditions

Website Terms of Use

IMPORTANT – PLEASE READ

Introduction to CDS Defence Support

This is the CDSDS website (the “Website”) and is operated by CDS Support Ltd Ltd. CDS is a member of The Baird Group of Companies and is a wholly owned subsidiary of The Baird Group. CDS has its headquarters offices at The Bramery, Alstone Lane, Cheltenham, GL51 8HE. Company registration number 10459658 VAT registration number 255 0621 26. You can find out information about The Baird Group of Companies at www.thebairdgroup.co.uk.

Section A

These terms will apply to all users of the site irrespective of whether you make a purchase. Please read them very carefully.

How You Should Use this Website

Your attention is drawn to these Terms of Use, which explain how this Website should be used. By using this Website, you agree to these Terms of Use. If you do not accept these Terms of Use and do not intend to be bound by them you must not use this Website and should exit it immediately. Your continued use of this Website will constitute acceptance of these Terms.

This Website provides you with information about CDS Defence Support and the products and services which we offer. More detailed information is available by contacting the relevant departments. Our Website also enables you to purchase publications online and you can view descriptions of these publications by using our search facility. By making these descriptions available we do not give any guarantee or undertaking that any particular publication will be available at any particular time and we reserve the right to withdraw any publications which we show on our Website at any time and without notice.

We reserve the right to alter, delete, adapt, take down or in any other way amend the whole or any part of this Website including any of the content contained on it at any time and without notice. These Terms may change from time to time and you should review this page on a regular basis. If you continue to use the Website after any such amendments have been made you will be deemed to accept those amendments. You may access these Terms at any time by accessing the link to them which appears at the foot of each page of this Website.

This Website is aimed primarily at users in the UK and all communications shall be in English.

Where any user is in breach of these Terms, we may but shall not be required, to provide a warning to such user for failure to comply. Further, we have the right to ban any user from the Website at any time, whether or not any prior warning has been given.

Making Submissions to Us

At certain pages on our Website, such as to obtain a quote, to place an order or to contact us, we invite you to send information to us by e-mail. You must not make any submission in any way which is defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which we believe could cause offence. You must not use any abusive or aggressive language, swear, threaten, harass or abuse any other person, including other users. All information which you provide to us must be accurate, truthful and should not infringe the rights, including the intellectual property rights (for example, copyright) of any other person and by submitting any information, you confirm that you own or otherwise have the right to use any information which you give to us.

All users must use their own identity when making any submissions to the Website.

You must not corrupt the Website, flood the Website with information so as to cause it not to function or use any features which may affect the Website for example viruses, worms or similar. Any multiple submissions or “spam” are strictly prohibited. You must not interfere with, remove or otherwise alter in any way, any information which is included on the Website.

You must not, nor allow any other person to copy, publish, distribute, alter, add to, delete, remove or tamper with this Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter this Website, other than in the course of viewing or using this Website in accordance with these Terms of Use.

Ownership Rights

All Website design, text, graphics, the selection and arrangement thereof, software compilations, underlying source code, software and images together with all other material on this Website are either owned by CDS or used under licence from third party rights owners. To the extent that any material contained on this Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use. You acknowledge the intellectual proprietary rights in all content on the Website and you understand that content on this Website is protected by copyright law. Under no circumstances shall you in any way modify, publish, transmit, copy (in whole or in part), distribute or incorporate into any other website or other medium or material, any images which appear on the Website whatsoever.

Links to other websites

This Website contains links to other websites which may be of interest for example, the S-Cat website. All links are provided for your information and convenience only and your use of any such websites shall be subject to any terms, which are on those sites, including any privacy policies. CDS does not make any representation or give any warranty about the links, which are provided, to third party sites. Those third parties may offer products or services for sale and if you decide to purchase them, this shall be an arrangement between you and the third party. In no way shall CDS be liable for any such products or services and we do not make any representations or give any recommendations in respect of them.

If you wish to provide a linked Internet website to this Website you must seek the prior written approval of CDS. You may not recommend any other website nor post any advertisement for or recommend on the website any product or service without the prior written approval of CDS.

Limitation of Liability and Disclaimer


At CDS we make every effort to ensure the information on this Website is accurate. This Website is provided on an “as is” basis which means that you must use the Website exactly as it is provided to you. CDS shall not be liable for the accuracy, completeness or appropriateness of any content. It is your responsibility to satisfy yourself that any content or information, which you use from this Website, is suitable for your own particular purposes. You assume full responsibility for using any information on the Website and you understand and agree that if you use information neither CDS nor its employees are responsible or liable for any claim, loss or damage arising from such use. We do not represent or warrant that the information accessible via this Website, is accurate, complete or current nor that this Website will be available, accessible, uninterrupted, timely, secure or operate without error or that it will be free from viruses or other harmful elements.

TO THE FULLEST EXTENT PERMITTED AT LAW, NEITHER CDS NOR ANY EMPLOYEE OR REPRESENTATIVE INVOLVED IN THE WEBSITE WILL BE LIABLE WHETHER IN CONTRACT, TORT, STATUTE OR OTHERWISE HOWSOEVER ARISING FOR ANY DAMAGES, LOSSES, COSTS, CLAIMS, LIABILITIES OR EXPENSES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE.
THIS EXCLUSION AND LIMITATION OF LIABILITY SHALL APPLY TO ALL DAMAGES, LOSSES, COSTS, CLAIMS, LIABILITIES AND EXPENSES OF ANY KIND WHETHER DIRECT OR INDIRECT, INCLUDING WITHOUT LIMITATION LEGAL COSTS OR EXPENSES, DIRECT LOSS OF PROFIT, DIRECT LOSS OF ANTICIPATED SAVINGS, INDIRECT LOSS OF PROFIT, INDIRECT LOSS OF ANTICIPATED SAVINGS, LOSS OF REVENUE, LOSS OF USE OF MONEY, LOSS OF OPPORTUNITY OR LOSS OF OR DAMAGE TO PROPERTY AND/OR ANY WASTED EXPENDITURE OR THIRD PARTY CLAIMS. FOR THE AVOIDANCE OF DOUBT THE LOSSES AS LISTED IN THIS CLAUSE ARE INTENDED TO BE DISTINCT AND SEVERABLE. NOTHING CONTAINED IN THIS CLAUSE SHALL AFFECT YOUR STATUTORY RIGHTS.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

Obtaining a Quote

If you would like a quote for any of our services you can e-mail your query by completing the form. We will ask you for contact details and to indicate the areas you are interested in. This form will then be sent to our marketing team so that they can direct it to the relevant departmental contact person. We will then consider your request for a quote and will deal with your query as appropriate, either by sending information to you directly or by telephoning for further information or to arrange a visit if appropriate.

Privacy Policy

We understand the importance of ensuring that we treat your personal information carefully and in confidence. Please refer to our Privacy Policy for details of how we will use your personal data by clicking here. You can also view our Privacy Policy at any time by clicking on the link which appears at the foot of each page of the Website.

Law and Jurisdiction

These Terms and your use of this Website shall be subject to English law and any disputes shall be determined in the English courts.

General

We will not be liable to fulfil any undertaking on our part including where that failure is caused by trade dispute or breakdown of machinery or any other matter outside our control.

If part, or all, of these Terms become void the remaining part of them and any other provisions on the Website which shall form part of these Terms will remain valid and enforceable.

Failure by us to exercise, or delay in our exercising, any right or remedy under these Terms shall not waive any of the rights and remedies available to us.

Except as expressly agreed in these Terms a person who is not a party to the Contract shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 (the “Act”) to enforce any term of the Contract. Any right or remedy of a third party which exists or is available apart from the Act is not affected.

Nothing in these Terms shall be construed as establishing or implying a partnership between CDS or any member of The Baird Group of companies and any user of the Website nor shall any relationship of agency be implied.

Section B


These terms will also apply in addition to Section A above when you also make a purchase online.

Publications – Buying online
You can buy publications online by going to our publications catalogue.

The following sets out the steps which you will need to go through in order to make a purchase online.

Stage One

This Website contains information about publications advertised for sale. By displaying information about these publications we are inviting you to place an order for any publication in which you may be interested. The display of publications on our Website does not represent an offer by us to sell those publications and by displaying these publications for sale, nothing shall oblige us to sell them to you.

Stage Two

You may view information about a particular publication by clicking on the information icon. You may then select the relevant product by clicking on “buy” for the relevant product. You should also select the quantity of the publication which you would like to receive and this will then be added to your shopping basket.

Stage Three

You will then be given three options about how you would like to make your purchase:
Option A Electronically via our e-commerce facility. This will involve you completing the online form and submitting details to us via the Website.

Option B By Email by completing the order form and e-mailing the form to us. Once we have received your form, we will then contact you by e-mail or by telephone in order to obtain payment details from you.

Option C By post or by fax. Once we have received the form then again we will contact you in due course in order to arrange payment.

Stage Four

Once you have completed all this information and submitted your order, we will then send to you an e-mail confirming your order. This will let you know that your order has been received. Acceptance of your order will take place once this e-mail is sent to you.

Stage Five


You should ensure that you print a copy of these Terms and Conditions and retain them in hard copy format to refer to in the future should you need to do so.

Circumstances in which we may refuse to accept your order
We reserve the right to decline any order which you may place in circumstances which may include but which are not limited to the following situations:

* the publication which you have ordered is not in stock or if the publication which you wish to purchase is otherwise no longer available for example if the publication is out of print;
* we are unable to obtain authorisation for payment from you; or
* we identify a publication or pricing error on our Website
* you fail to meet any of the criteria which we stipulate for eligibility at any point throughout this Website.

All publications are advertised for sale on the Website subject to availability. We may inform you as soon as possible if the publications that you have ordered are not available but shall not be obliged to do so. We reserve the right to fulfil your order by supplying a replacement Edition of the particular publication in question if the edition which you have ordered is no longer available.

Price and Payment

All prices quoted on this Website include postage and packing charges except where delivery is outside the UK or where expressly stated otherwise either on the website or elsewhere in any quote which we may give to you. Prices as shown on the Website are correct at the time at which we put the information onto the Website but may be subject to change at any time. All prices shown on the Website are in pounds sterling.

We reserve the right to make adjustments to the price to take account of any increase in our supplier’s prices or the imposition of any new taxes or duties. If our price is amended, we will inform you of this revised price and you will have an opportunity to cancel your order.

Payment can be made by the methods referred to in the Payment section of the Website. By providing card and payment details you agree that those details may be transferred to third parties who we may use to process payments on our behalf.

Any payment made by credit or debit card is made subject to validation checks and authorisation by the card issuer. By submitting credit or debit card details, you confirm that the card belongs to you or that you are otherwise authorised to use it, including, where making a corporate purchase on behalf of the relevant entity. If authorisation of your payment is refused for any reason we reserve the right to refuse your order notwithstanding any previous acceptance. Payments by debit or credit card may be subject to administration charges which shall be your responsibility. We will reimburse your payment if we are unable to complete your order.

You will only own the publications once we have received payment in full.

We will take reasonable care to ensure that the payment details which you provide to us are kept securely. However, except where we act negligently, we shall not be liable for any losses which result from unauthorised use of your credit or debit card or other payment details including but not limited to unauthorised access to such details or unlawful disclosure by a third party.

Delivery

The publications will be delivered to the address that you provide on the order form unless otherwise stated. Delivery will be by second-class post or courier and we reserve the right to determine the method of delivery. We will aim to process your order and despatch publications within 10 working days. However, time for despatch and delivery shall not be of the essence of the contract and we shall not be liable for any delay. You acknowledge that we use another organisation for delivery and therefore cannot be liable for any actions of that third party. Upon despatch of the publications, you will become responsible for any loss or damage to the publications. Our packaging is intended to provide adequate protection in normal conditions of transit of expected duration. However we accept no responsibility for any damage to the publications which may occur from the point of despatch, which shall for the avoidance of doubt include any time, during which the publication is in transit.

Liability

Publications are sold subject to the publication descriptions as they appear on the Website. However, we reserve the right not to accept orders where errors have been made including in the description of the publications and pricing information. If we deliver any publications to you in error, for example we deliver a publication, which is not that which you ordered, we will replace the publication.

If in any event, taking into account the exclusion of liability provision as set out in Section A we are in any way in default for the supply of publications to you, the maximum amount for which we shall be liable for all claims made by any person shall not exceed a sum equal to the amount paid or payable by you for any publications however that claim arises including (without limit) negligent error or omission, breach of contract, tort, misrepresentation (excluding fraudulent misrepresentation) or breach of statutory duty in respect of one incident or a series of incidents.

IF YOU ARE A CONSUMER THE FOLLOWING PROVISIONS WILL APPLY ONLY TO THOSE CUSTOMERS WHO MAKE A PURCHASE ONLINE IN THEIR CAPACITY AS A CONSUMER I.E. FOR NON-BUSINESS PURPOSES.

You have the right to cancel the contract with us if you change your mind for any reason within 7 working days following the day on which you received the publication except in the case of periodicals. You may exercise this right by emailing us at cheltenham@cdsds.uk. Please quote any order acknowledgement reference which we may have given to you.

If you do exercise your right to cancel, we ask that you return the publications to us if possible with their original packaging to CDS Defence Support, The Bramery, Alstone Lane, Cheltenham, GL51 8HE. You should make sure that any returned publications are kept in the same condition as they were when delivered to you and you should retain all paperwork and packaging where possible. You will arrange for and pay any costs associated with the return of your publications. If you fail to return the publications to us we reserve the right to charge you for any reasonable costs that we incur in collecting the publications from you.

If you cancel the contract and return the publication to us we will reimburse you for the price paid for the publication (subject to any charge made by us for the collection of the publications) within 30 days of the day on which you give us notice of your intention to cancel.

Domain names

For all enquiries, to report instances of domain abuse, or to make a complaint please contact us at enquiries@cdsds.uk. All contacts will be responded to within a maximum of 2 business days.